Delivery Policy


How much does delivery cost?

Delivery within Accra on any purchase above GHC200.00 is free. Any purchase below GHC200 will attract a delivery charge of GHC20.00

Delivery anywhere outside Accra will cost GHC50.00.  We do not deliver products outside Ghana.


When will I receive my order?

You should normally expect your delivery orders within 73 hours from the date of order placement, but it may often be sooner. Collect from Store orders are normally available for collection instantly.


Will all of my goods be sent at the same time?

We will pick all your items together and ship your order at the same time. If you order an item which is marked 'pre-order' we will not usually dispatch your order until your whole order is ready. Let us know if you prefer the part of it dispatching sooner, and we will be happy to help.


When do you normally attempt deliveries?

All orders are delivered by courier, who deliver Monday to Saturday, typically between 8:00 am and 5:00 pm.


What happens if I am not in when a delivery is attempted?

If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will be returned to us.


Can I collect from an Intact Store?

Yes! We offer our Collect from Store service on all range of products available on our website. Find out from our contact page and request your products to be sent to our store near you. When your order has arrived in-store, a member of the store management will call you to let you know.


What do I need to take with me to collect my order?

When you collect your order, you will need to take with you a copy of your confirmation email. Your proof of purchase can be shown on a printout, or alternatively, on a Smartphone or Tablet. If you can't provide either of these documents, please ensure you know your order number and bring along sufficient ID (such as your National ID, Passport or driving license) with you to collect the order from the store. 

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