Refund Policy

We do not accept cancellations of orders after delivery.  We do not accept returns. 

Our exchange policy is as follows:  
Intact International must be contacted and approve exchange, prior to customer returning the item, to fulfill an exchange. Exchanges can only be made prior to the tenth day after any purchase.

Exchanges will be granted if;

  • Product returned is in its original, sealed and unopened packages along with a receipt or packing slip for exchange of an identical or similar product(s).
  • Product(s) is new, not washed, and in its original packaging, with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories.

Please do not mail us product(s) that do not meet the exchange criteria listed above, as we do not issue refunds and cannot return the items to you.

Intact International reserves the right to refuse any exchanges if they do not meet our exchange requirements.

All exchanges will come at an additional delivery cost.

Please contact us for any further clarification.



Products purchased online cannot be cancelled once payment is made. This implies that you can discontinue / clear your cart before payment is made.

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